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The Youth Support Service is a homelessness service and is the primary entry point for young people experiencing or at risk of homelessness throughout Victoria. There are a range of support services available to young people aged 16 to 25 years, including transitional support and access to crisis accommodation options.

Youth workers can help you to address your housing needs by discussing your circumstances and trying to find the best option. It is best if you contact as early as possible. You will need to bring some documents with you, such as identification and income details.

Youth workers can work with you to address your housing issues:

  • Information, advice, advocacy and referral in response to your housing needs.
  • Assistance if you do not have a safe place to stay that night.
  • Referrals to other government and community support services.
  • Referrals to WAYSS programs.
  • Advocacy on housing related issues or facilitated referrals to more specialised tenancy rights and advocacy services.
  • Limited financial assistance, if eligible as per Office of Housing Guidelines, for rent in advance, rent arrears or crisis and/or short term accommodation utilising Housing Establishment Funds (HEF).

The service will also assist and support you to return home if this is a safe and secure option.

The Youth Support Service aims to increase your capacity to live independently, through improving access to long term secure and affordable housing, to secure income support and to a range of social supports. This includes the provision of case managed support based on your own individualised support plan to assist you to reach your goals.

You can contact us yourself or if you have a worker they can refer you.

You can access your nearest entry point by calling 1800 825 955 from anywhere in Victoria.

WAYSS Youth services are funded to provide assistance to young people in the Cities of Greater Dandenong and Casey and the Shire of Cardinia. WAYSS Emergency Youth Accommodation program is funded to provide a state-wide response.


Youth Support services are located at: