WAYSS is a community based organisation which was formed as a result of the amalgamation of several small incorporated associations. Many of WAYSS services have been in operation since the late 1970's. Its membership consists of individuals who live or work in the outer south eastern region of Melbourne and are committed to the provision of services to those at risk of homelessness.

A voluntary Board of directors govern the organisation and oversee its operations, which are managed by the Chief Executive. WAYSS has no political or religious affiliations of any kind.

The majority of services provided by WAYSS are funded or contracted by the Victorian Government's Department of Human Services under the Support Accommodation Assistance Program (SAAP), the Transitional Housing Management Program (THM) and the Social Housing Advocacy Support Program (SHASP).

WAYSS aims to provide the best service possible within available resources. All staff are professionally trained and/or hold relevant tertiary qualifications. If at any stage you would like to discuss the standard of service provided please ask to speak the Area Manager or General Manager who will be pleased to assist.

All information, referral and support services are provided free of charge. Housing Establishment Funds are generally provided as non-repayable grants in the case of rent arrears or rent in advance, but may be interest free loans in other circumstances. If Transitional Housing is provided it is subject to income and asset eligibility, rent is charged at the same rate as public housing in Victoria.